PlanQK Service Platform & Marketplace
Last Updated: 2023-07-28
1. General stipulations and conclusion of agreement
- These terms and conditions apply to all agreements for the use of PlanQK and the services and products we offer in connection therewith. Our services aim exclusively at entrepreneurs pursuant to § 14 of the German Civil Code (BGB), legal entities under public law or special funds under public law. We refuse to conclude agreements with consumers pursuant to § 13 of the German Civil Code (BGB). If we have been misled as to the fact that our contractual partner is a consumer, we reserve the right to terminate the agreement without notice for good cause.
- It is therefore necessary that a user either concludes an agreement for a company and is authorised to represent it in legal transactions, or that he/she becomes a member of an organisation created in PlanQK with his/her registration.
- Deviating, conflicting, or supplementary terms and conditions of the customer will not be part of the agreement, even if we are aware of them, unless their validity is expressly agreed. These terms and conditions shall also apply if we perform the service without reservation in the knowledge that the customer's terms and conditions contradict or deviate from ours.
- The presentation of our services in our website does not constitute a legally binding offer. Rather, when placing an order, the customer submits to us an offer to conclude a corresponding agreement. The customer is bound to his offer for a period of two working days at our registered office. Within this period, we may declare acceptance or rejection of the offer. Acceptance is effected by successful completion of the customer's payment transaction, confirmation of the conclusion of the contract in text form by us or provision of the service. An automated email sent by us confirming receipt of the order does not constitute acceptance of the customer's offer to conclude an agreement.
- Only the information provided by us at the time of conclusion of the contract shall be deemed stipulated as the quality of PlanQK. Any public statements, recommendations or advertising that deviate from this shall not constitute a contractual statement of quality.
2. Beta test
- Please note that we are currently making PlanQK available as a public beta test. The nature of a beta test is that our offer is in a test phase and therefore defects and functional errors are to be expected. It is in the nature of beta versions that they are unfinished and may have defects. Such defects may, for example, result in the loss of data or the inability of PlanQK to function. The customer should therefore only utilize PlanQK if the occurrence of such defects does not cause him/her any disadvantage, in particular if this does not cause any damage for which he/she would like to hold us or third parties liable. For the beta versions, any claims for defects are excluded unless we have acted intentionally or with gross negligence.
- The preceding paragraph does not apply to services that we provide for consideration.
3. Accounts, fee-based services
- Customers can utilize their accounts to establish organizations and extend invitations to other PlanQK users for joining. The charges for paid services used by an organization's users will be invoiced through the organization's account and the payment method associated with it, unless the individual user in question has provided their own payment method.
- In order to utilize chargeable services, the customer is required to establish a payment account via PlanQK. We use a dedicated payment service provider for this purpose.
- Customers receive a limited number of product updates from PlanQK per email. Customers can opt-out any time from receiving such emails.
4. Provision and availability of PlanQK
- PlanQK shall be made available by us to the customer within a reasonable period of time after the conclusion of the agreement for use via the internet in accordance with the provisions of this agreement. Generally, this is the case when we have informed the customer by email that his account has been activated.
- The use of PlanQK for critical infrastructures within the meaning of § 2 para. 10 of the German Federal Office for Information Security Act (Gesetz über das Bundesamt für Sicherheit in der Informationstechnik) requires a separate agreement with us, the conclusion of which we may refuse without stating reasons.
- For paid services we owe an availability of PlanQK at the access point (interface to the internet in the data centre in which PlanQK is hosted by us) of 98 % per contract month.
- The parties agree that availability shall be understood as the possibility of utilising PlanQK at the access point in accordance with the agreement.
- PlanQK is also available in the event of
- planned unavailability Monday to Friday between 8 p.m. and 6 a.m. as well as on weekends and national holidays, provided that we give at least one week's notice of such unavailability on our website;
- in the event of unavailability to rectify faults that prevent the secure operation of PlanQK in accordance with the requirements of the GDPR or otherwise endanger IT security to a greater than insignificant extent.
5. Usage of PlanQK
- The customer hereby is granted simple, non-sublicensable and non-transferable rights to PlanQK, limited to the term of this agreement, for contractual use in accordance with the scope stipulated in each case. Within the scope of the acquired possibility of use, the customer may only utilize PlanQK for those users who are affiliated with the customer (e.g. employees, organs). The provision of usage rights to third parties, including affiliated companies within the meaning of §§ 15 ff. AktG (German Stock Corporation Act), is not permitted unless it has been stipulated with us.
- Each party shall take customary and reasonable precautions to protect the user IDs and passwords of the users against unauthorized third parties gaining knowledge thereof. The parties shall inform each other if they suspect that user IDs and/or passwords may have become known to unauthorised third parties. In this case, the user accounts shall be secured without undue delay by the party that discovered this by changing the access data. The customer shall delete or change access data of former users without undue delay.
- The customer may not use PlanQK in violation of third-party rights or for illegal purposes. In particular, he shall refrain from any use that could lead to us being accused of violating applicable laws or third-party rights. He shall otherwise indemnify us against all corresponding rights of third parties, including reasonable costs of legal examination and representation. If such rights are asserted against us, we shall inform the customer without undue delay. The customer shall be entitled to cooperate at its own expense in the defence against such rights.
- If the customer violates the provisions of paragraph 3, we may block his access or that of his users to PlanQK or the corresponding data to the extent necessary if the violation can thereby be stopped or reduced in our reasonable discretion. If it is reasonable for us to do so, we will inform the customer of the infringement of paragraph 3 by setting a reasonable deadline and request the customer to remedy the infringement. The request or the information about a measure taken shall be sent by email to the email address stored in the customer account. Instead of blocking, data may also be deleted if we are obliged to do so, blocking is not sufficient to stop the infringement and the data processing agreement concluded with the customer is not breached.
- If the customer continues to violate or repeatedly violates the provisions of paragraph 3 despite an appropriate warning, we may terminate the agreement without notice. We shall also be entitled to extraordinary termination if a single violation of paragraph 3 was so serious that we cannot reasonably be expected to continue working with the customer.
6. Transfer of rights by the customer
- The customer grants for the contents stored by him in PlanQK all rights necessary for the execution of the agreement and guarantees to be able to transfer these rights to us. This includes, in particular, the right to utilize, process, reproduce, distribute, edit and keep available for use to the extent technically required for the execution of the agreement.
- Customers who wish to make software available for the community area are obliged to release it under one of the open source licenses specified by us, enabling the users of PlanQK to acquire rights to the software per the selected open source license.
- Paragraph 1 shall apply accordingly to customers who provide software for the feature Quantum Services. However, we undertake to ensure that technical security measures are in place to prevent third parties from gaining access to the source or object code of the software. Users of PlanQK are only given the opportunity to utilize the software via PlanQK.
7. Sale of rights to use software
Customers who enable other users to use software against payment by means of PlanQK conclude the corresponding agreements in their own name and for their own account. We only enable the conclusion of the corresponding agreements via PlanQK without becoming a party to these agreements ourselves. We are entitled to a commission to be agreed with the customer on the respective fee to be paid by the user for the brokerage. The customer shall provide us with all information and details that enable us to offer the software in accordance with the applicable laws and shall notify us of any need for adaptation of PlanQK if this is not the case.
8. Special stipulations for a free version
- To the extent that the customer utilizes the free version of PlanQK, the following paragraphs shall apply, which in case of contradictions, shall take precedence over the further provisions of these Terms and Conditions.
- The free version is provided to the customer as is. We do not owe for this version that it includes a certain scope of functions and that the services owed by us are always available and error-free during the utilization period. We are solely obliged to endeavor to operate the free version with the same care as our paid offers.
- Each party may terminate this Agreement at any time unless a minimum term has been stipulated with the customer.
- The free version may be utilized only for such cases where defects in performance, failure of our performance, and loss of data will not cause any damage to the customer or third parties.
9. Term and termination
- The agreement is binding for the term selected by the customer when placing the order. Before the specified term expires, the agreement can only be terminated for good cause. Otherwise, termination is possible until the end of the last day of the stipulated term of the agreement. If the agreement is not terminated, the fixed term shall be extended by the respective term stipulated at the time of the conclusion of the agreement.
- The right to terminate for good cause remains unaffected. The following reasons, in particular shall be deemed to be good cause if they exist for the other party:
- breach of essential contractual obligations by the other party if the breach is not remedied despite issuance of a notice of default and setting of
- a reasonable deadline with reference to the right of termination. A reminder and setting of a deadline shall not be required if the violation is considered to be unreasonable;
- the rejection of the opening of insolvency proceedings for lack of assets;
the opening of liquidation proceedings; - We shall be entitled to terminate the agreement without notice if the provisions of Section 543 (2) No. 3 of the German Civil Code (BGB) apply.
- Termination according to § 543 para. 2 clause 1 No. 1 BGB due to failure to use PlanQK in accordance with the agreement is only permissible if we have been given a reasonable opportunity to remedy the defect that failed.
Cancellations can be made by e-mail. A notice of termination by the customer shall be sent to support@planqk.de. Alternatively, a termination can be effected in the customer area.
10. Further development and improvement of PlanQK
- PlanQK is not a static product. Instead, we intend to develop PlanQK further to offer new features and offerings that make PlanQK more attractive and secure. The scope of PlanQK is, therefore, subject to change. If changes should be made, with which existing essential features should be omitted or significantly restricted, we will inform the customer about this in reasonable time to the e-mail address provided in his customer account.
- If changes to PlanQK should be objectively unreasonable against the background of the services owed by us, the customer has a right of extraordinary termination, which must be exercised with a notice period of two weeks. The period shall commence when the customer becomes aware of the change. This right of termination does not apply to changes that implement legal changes, court orders, or to ensure IT security, as well as to changes to and the omission of features that we have made available to the customer as part of a beta test. For these, we reserve the right at any time not to continue to offer them or only to provide them in a modified form.
- We are looking forward to any suggestion for improvement from a customer. For good order, however, we must stipulate that the customer transfers to us, free of charge, all rights to his suggestion that are necessary for its possible implementation and any exploitation.
11. Defects
- In case of defects of performance with the exception of beta test services, the customer shall be entitled to the statutory rights as modified hereinafter, whereby we shall determine whether we shall remedy the defect by repair or new delivery.
- Our no-fault liability for damages (§ 536a BGB) for defects existing at the time of conclusion of the agreement shall be excluded, unless the defect relates to a quality warranted by us (guarantee, § 276 para. 1 BGB).
- A limitation period of one year shall apply to claims. This limitation period shall not apply to claims for damages due to the infringement of claims for defects; in this respect, the provisions on liability shall apply.
12. Liability
- The beta test regulations apply with precedence.
- Liability for intent and gross negligence is unrestricted.
- In case of simple negligent violation of essential contractual obligations, the liability is limited to foreseeable and contract-typical damages. This liability is further limited to 5.000 Euro per incident. Essential contractual obligations are those whose fulfillment is essential to the due performance of the agreement and on whose fulfillment the breached party may regularly rely. The limitation period for claims under this paragraph shall be one year.
- Paragraph 3 shall not apply to rights arising from injury to body, health, or life, in the event of fraudulent conduct, in the event of the assumption of a guarantee, in the event of liability for initial incapacity or impossibility for which we are responsible as well as for rights under the Product Liability Act.
- In all other respects, liability - on whatever legal grounds - is excluded.
13. Privacy
Please note that we do not currently offer the conclusion of a data processing agreement and consequently no personal data may be processed on behalf of PlanQK.
14. Platform Tax Transparency Act (Plattformsteuer-Transparenzgesetz)
- The Platform Tax Transparency Act applies to customers who utilize PlanQK to offer and utilize services to other users against remuneration. Hence, at our request, such customers are obliged to provide us with all information and demonstrations ("Information") which we require to fulfil our legal obligations. Insofar as we have this data available to us, we are entitled to process it in order to fulfil our legal obligations.
- If a customer does not comply with the request to provide us with the information to be collected in accordance with § 17 paragraph 1 number 1, paragraph 2 number 1, paragraph 3 and § 18 paragraph 3 sentence 1 of the Platform Tax Transparency Act, we shall notify the customer two times to remind him to provide the information. If the customer still fails to submit the requested information after the second reminder, we shall, at the latest after 180 days, but not prior to the expiry of 60 days, from the original request
- prevent the customer's further use of PlanQK by blocking or deleting the customer's registration and ensuring that the customer cannot register for PlanQK again; or
- withhold payments of remuneration to the customer.
- The measures under letter a) or b) shall be lifted as soon as the customer has provided the requested information.
- At our request, the customer shall demonstrate that the information provided by him/her is accurate. If, in the opinion of the Federal Central Tax Office, there is reason to believe that the information is incorrect, the customer must, at our request, correct the information deemed to be incorrect and confirm it by submitting reliable evidence from an independent source. Evidence within the meaning of the preceding sentence is in particular a valid identification document issued by a public authority or a current tax residence certificate.
- We inform customers who are subject to the Platform Tax Transparency Act that we will collect information for the purposes of carrying out the taxation procedure in accordance with § 22 thereof and report it to the Federal Central Tax Office for forwarding to the competent state tax authorities or the competent authorities of other member states of the European Union. In this respect, the customer is entitled to the rights under data protection law.
15. Force majeure
- Each party shall be temporarily released from its obligation to perform to the extent and for the duration that it is prevented from performing due to force majeure (the "Prevented Performance"). This shall also apply if the party is already in default. If a party claims occurrence of an act of force majeure, the other party shall also be temporarily released from the performance owed by it to that extent that such performance is the counter-performance of the prevented performance or such performance can only be performed based on or together with the prevented performance.
- Force majeure shall be events within the meaning of Section 206 of the German Civil Code (BGB) as well as any other unusual and unforeseen event, if the party invoking the force majeure did not cause the event, could not expect the event to occur, could not influence its occurrence, could not prevent its consequence despite exercising due care, and is prevented from rendering performance for the event. This applies in particular to war, terrorism, riots, pandemics, severe weather, environmental disasters, cyber-attacks, or if the performance hindrance is otherwise due to government order resulting in a performance hindrance. Force majeure shall also include impediments to performance due to shortages of raw materials and/or government actions due to shortages of raw materials and resulting general disruptions to performance (including in supply chains).
- The party invoking the existence of force majeure shall
- inform the other party without undue delay in text form about the fact, the reasons for it, and the effects;
- with the diligence of a prudent businessman, undertake the measures necessary to resume full performance of its obligations without undue delay, if possible;
- make reasonable efforts to minimize, as far as possible, the negative impact on the performance of the agreement;
16. Final provisions, applicable law and jurisdiction
- This agreement contains all stipulations of the parties regarding the subject matter of the agreement. Any deviating ancillary and earlier agreements on the subject matter of the agreement are declared invalid. Amendments and supplements to this agreement must be made in writing unless a stricter form is required by law. This shall also apply to any waiver of the formal requirement.
- The agreement shall be governed exclusively by the laws of the Federal Republic of Germany. International private law shall not apply, insofar as it is excludable.
- The sole place of jurisdiction for all disputes in connection with this agreement shall be at our registered office.
- For customers domiciled in the USA, the following arbitration agreement shall apply:
- All disputes arising out of or in connection with this agreement or concerning its validity shall be finally settled in accordance with the Rules of Arbitration of the German Institution of Arbitration (DIS), excluding the ordinary courts of law.
- The arbitral tribunal shall consist of one arbitrator.
- The language of the proceedings shall be German.