PlanQK Service Platform & Marketplace
Last Updated: 2024-10-01
1. General Conditions and Conclusion of the Usage Agreement
- These Service Platform and Marketplace Terms and Conditions (“Terms of Use”) govern the access and usage of the PlanQK Service Platform (“Service Platform”) and the PlanQK Marketplace (“Marketplace”), together referred to as “Platform”, as provided by us, Kipu Quantum GmbH, Roonstraße 23a, 76137 Karlsruhe (Germany), to our customers (each a “Customer”). Individuals using the Platform on behalf of a Customer are referred to as “Users”. Our services aim exclusively at businesses pursuant to § 14 of the German Civil Code (BGB), legal entities under public law or special funds under public law. We refuse to conclude agreements with consumers pursuant to § 13 of the German Civil Code (BGB). If we have been misled as to the fact that our contractual partner is a consumer, we reserve the right to terminate the agreement without notice for good cause.
- Users acting on behalf of a Customer must be authorized to legally represent the Customer. We reserve to right to request proof of such authorization.
- Deviating, conflicting or supplementary terms and conditions of the Customer will not be part of the Usage Agreement, even if we are aware of them, unless their validity is expressly agreed. These Terms of Use shall also apply if we perform the service without reservation in the knowledge that the Customer's terms and conditions contradict or deviate from ours.
- The presentation of the Platform does not constitute a legally binding offer. Rather, when the Customer accepts these Terms of Use, the Customer submits to us an offer to conclude a corresponding agreement. The Customer is bound to the Customer’s offer for a period of two working days at our registered office. Within this period, we may declare acceptance or rejection of the offer. Acceptance is effected by successful completion of the Customer's payment transaction, confirmation of the conclusion of the contract in text form by us or provision of the service. An automated email sent by us confirming receipt does not constitute acceptance of the Customer's offer to conclude an agreement. The agreement concluded between us and the Customer on the basis of these Terms of Use is referred to as “Usage Agreement”.
- The text of the Terms of Use is saved by us after the conclusion of the Usage Agreement and is accessible to the Customer on the Platform. The English language is used for contract conclusion only.
- Only the information provided by us at the time of conclusion of the Usage Agreement shall be deemed stipulated as the agreed quality of the Platform. Any public statements, recommendations or advertising that deviate from this shall not constitute a contractual statement of quality.
- On the Service Platform, Customers may upload software code of the Customer (“Customer Software”) and make use of our services to enhance the functionality of the Customer Software. Agreements we enter into with the Customer on the use of the Service Platform are referred to as “Service Platform Agreements”.
- On the Marketplace, Customers may offer software applications and services to other Customers (“Marketplace Software Services”) under their own terms and conditions or purchase or use for free Marketplace Software Services provided by other Customers. For the purpose of these Terms of Use, Customers offering Marketplace Software Services on the Marketplace are referred to as “Sellers” and Customers using Marketplace Software Services provided by Sellers are referred to as “Buyers”, the agreements concluded between the Sellers and the Buyers on the provision of the Marketplace Software Services are referred to as “Marketplace Agreements”.
2. Accounts, fee-based services
- In order to access the Platform, the Customer must open a user account on the Platform (“Customer Account”). For opening a Customer Account, the Customer must provide certain information (Customer company name, documentation on authorization of the User to represent the Customer, billing information, name of a representative etc.) and must chose a username and a password.
- We reserve the right to verify the information provided by the Customer and to decide on the admission of the Customer Account and the conclusion of a Usage Agreement in our sole discretion. We reserve the right to refuse the opening of a Customer Account and the conclusion of a Usage Agreement and the Customer has no right to admission or use of the Platform prior to our admission.
- Customers can utilize their Customer Accounts to establish organizations and extend invitations to other Platform Users for joining.
- The charges for paid Platform Services will be invoiced through the Customer's account and the payment method associated with it.
- Unless otherwise agreed, the usage of the Marketplace itself is free of charge. The charges for payable Marketplace Software Services will be invoiced by the Seller through the Customer Account and the payment will be executed by means of the payment method chosen by the Buyer. We may also offer payable Marketplace Software Services under separate terms and conditions and will qualify as Sellers ourselves for such Marketplace Software Services.
- In order to purchase Platform Services and Marketplace Software Services, the Customer is required to establish a payment account in the Customer Account.
- Customers may receive a limited number of product updates from Us per email. Customers can opt-out any time from receiving such emails. In case we need separate consent from the Customer to send product updates, we will only do so after we have obtained consent.
3. Provision and availability of the Platform
- The Platform shall be made available by us to the Customer within a reasonable period of time after the conclusion of the Usage Agreement via the internet in accordance with the provisions of these Terms of Use. Generally, this is the case when we have informed the Customer by email that the Customer Account has been activated.
- The use of the Platform for critical infrastructures within the meaning of § 2 para. 10 of the German Federal Office for Information Security Act (Gesetz über das Bundesamt für Sicherheit in der Informationstechnik) requires a separate agreement with us, the conclusion of which we may refuse without stating reasons.
- We only owe an availability of the Platform of medium type and quality (mittlerer Art und Güte). The parties agree that availability of the Platform shall be understood as the possibility of utilising the Platform at the access point (interface to the internet in the data centre in which the Platform is hosted by us) in accordance with the Usage Agreement. The Customer is aware that the Customer cannot offer and use Marketplace Software Services or the Service Platform when the Platform is not available.
- The Platform is also unavailable in the event of
- planned unavailability Monday to Friday between 8 p.m. and 6 a.m. CET as well as on weekends and German national holidays, provided that we give at least one week's notice of such unavailability on our website;
- in the event of unavailability to rectify faults that prevent the secure operation of the Platform in accordance with the requirements of the GDPR or otherwise endanger IT security to a greater than insignificant extent.
- The availability of the Service Platform may be additionally be agreed in the Service Platform Agreements.
- We do not owe any availability with regard to the Marketplace Software Services. The availability for the Marketplace Software Services shall exclusively be agreed between Seller and Buyer.
4. Usage of the Platform
- The Customer hereby is granted non-exclusive, non-sublicensable and non-transferable rights to use the Platform, limited to the term of and in accordance with the Usage Agreement. The Customer may only utilize the Platform for those Users who are directly affiliated with the Customer (e.g. employees, legal organs). Unless otherwise agreed, third parties, including affiliated companies within the meaning of §§ 15 ff. German Stock Corporation Act (AktG), are not permitted to use the Platform under the rights granted to the Customer.
- Each party shall take customary and reasonable precautions to protect the usernames and passwords of the Users and Customers against unauthorized third parties gaining knowledge thereof. The parties shall inform each other if they suspect that username and/or passwords may have become known to unauthorised third parties. In this case, the Customer is obliged to change the password for the Customer Account without undue delay. The Customer shall also delete or change access data of former Users without undue delay.
- The Customer may not use the Platform in violation of third-party rights, for illegal purposes or in non-compliance with the Usage Agreement. In particular, the Customer shall refrain from any use that could lead to the Customer or us being accused of violating applicable laws or third-party rights. The Customer shall indemnify us against all corresponding claims of third parties resulting from an infringement of the foregoing obligation, including reasonable costs of legal examination and representation. If such claims are asserted against us, we shall inform the Customer without undue delay. The Customer shall be entitled to cooperate at its own expense in the defense against such claims.
- If the Customer violates the provisions of paragraph 3, we may block the Customer’s access to the Platform, the Service Platform and/or a Marketplace Software Service or the corresponding data to the extent necessary if the violation can thereby be stopped or reduced in our reasonable discretion. If it is reasonable for us to do so, we will inform the Customer of the infringement of paragraph 3 by setting a reasonable deadline and request the Customer to remedy the infringement. The request or the information about a measure taken shall be sent by email to the email address stored in the Customer Account. Instead of blocking, data may also be deleted if we are obliged to do so by law and blocking is not sufficient to stop the infringement.
- If the Customer continues to violate or repeatedly violates the provisions of paragraph 3 despite an appropriate warning, we may terminate the User Agreement without notice. We shall also be entitled to extraordinary termination if a single violation of paragraph 3 was so serious that we cannot reasonably be expected to continue working with the Customer.
5. Transfer of rights by the Customer
- The Customer grants us for the content stored by the Customer in the Platform, including the Customer Software and the Marketplace Software Services, all rights necessary for the execution of the Usage Agreement and the Service Platform Agreement, and guarantees to be able to transfer these rights to us. This includes, in particular, the right to utilize, process, reproduce, distribute, edit and keep available for use to the extent technically required for the execution of the Usage Agreement.
- We undertake to ensure that technical security measures are in place to prevent third parties from gaining access to the source or object code of the Customer Software and Marketplace Software Service. Users are only given the opportunity to utilize the Marketplace Software Services via the Marketplace.
6. Usage of the Service Platform
- The Customer may use the Service Platform to upload code of the Customer Software to further develop the Customer Software and enhance the Customer Software by using functionality provided on the Service Platform by us.
- The Customer can choose between different service packages provided by us. The scope of the functionality of each service package is described on our website and on the Platform. When the Customer orders a service package, the Customer enters into a Service Platform Agreement with us. The conditions on the specifics of the package, pricing, runtime and termination period for the Service Platform are agreed in the Service Platform Agreement.
- In the Service Platform Agreement, the Customer and we may also agree on the availability of the Service Platform which depends on the specifics of the technical environment which the Customer chooses for the Customer Software.
- The conditions of the Service Platform Agreement apply in addition to the Terms of Use. In case of contradictions between the Service Platform Agreement and the Terms of Use, the Service Platform Agreement shall prevail. The parties are aware that potential agreements on the availability of the Service Platform in the Service Platform Agreement do not apply to the availability of the Platform.
7. Usage of the Marketplace
- The Sellers conclude the Marketplace Agreements with the Buyers in their own name and for their own account. We only facilitate the conclusion of the Marketplace Agreements via the Marketplace without becoming a party to the Marketplace Agreements ourselves.
- The Seller shall use its own terms and conditions for the Marketplace Agreements. We will provide the technical functionality so that the Seller is able to include the Seller’s terms and conditions into the Marketplace Agreement on the Marketplace.
- The Seller shall provide the Marketplace Software Services and design the Marketplace Agreements in a way that the Seller can fulfill its obligations under the Marketplace Agreements considering the technical and organizational conditions on the Marketplace. The Seller shall in particular choose termination periods for the Marketplace Agreements in line with the termination periods under the Usage Agreement and shall only agree on service levels which the Seller can meet when providing the Marketplace Software Services via the Marketplace.
- The Seller shall make clear in the Marketplace Agreement that we are not partner of the Marketplace Agreement, do not provide any support with regard to the Marketplace Software Service and that the Buyer shall not make any claims against us with regard to the Marketplace Software Service.
- We do not have an obligation to review the Marketplace Software Service before and during its provision on the Marketplace. However, we reserve the right to check whether the Marketplace Software Service is in line with the Usage Agreement and our technical and organizational standards.
- We reserve the right to refuse to include the Marketplace Software Service in the Marketplace if we believe in our reasonable discretion that the Marketplace Software Service is not suitable for the Marketplace.
- We are entitled to a commission to be separately agreed with the Seller on the respective fee to be paid by the Seller for the brokerage.
8. Term and termination
- The Usage Agreement runs for an indefinite period and can be terminated by either party with a notice period of six months to the end of a calendar month.
- The termination of the Usage Agreement does not directly affect the Marketplace Agreements. However, Sellers and Buyers will not be able to provide and access Marketplace Software Services via the Marketplace after the termination of the Usage Agreement has taken effect. Sellers and Buyers are responsible for ensuring that the usage of the Marketplace Software Services is in line with the termination period according to Paragraph 9.1.
- The termination period for Service Platform Agreements may deviate from the termination period according to Paragraph 9.1. In case the Customer has entered into a Service Platform Agreement which runs beyond the end of the Usage Agreement, the conditions of the Usage Agreement continue to apply for the Service Platform Agreement until the Service Platform Agreement is terminated.
- The right to terminate for good cause remains unaffected. The following reasons, in particular shall be deemed to be good cause if they exist for the other party:
- breach of essential contractual obligations by the other party if the breach is not remedied despite issuance of a notice of default and setting of a reasonable deadline with reference to the right of termination. A reminder and setting of a deadline shall not be required if the violation is considered to be unreasonable;
- the rejection of the opening of insolvency proceedings for lack of assets;
- the opening of liquidation proceedings.
- Terminations can be made by e-mail. A notice of termination by the Customer shall be sent to support@planqk.de. Alternatively, the Customer can terminate the Usage Agreement in the Customer Account.
9. Further development and improvement of the Platform
- The Platform is not a static product. Instead, we intend to develop the Platform further to offer new features and offerings that make the Platform more attractive and secure. The scope of the Platform is, therefore, subject to change. If changes should be made, with which existing essential features should be omitted or significantly restricted, we will inform the Customer about this in reasonable time to the e-mail address provided in the Customer Account.
- If changes to the Platform should be objectively unreasonable against the background of the services owed by us, the Customer has a right of extraordinary termination, which must be exercised with a notice period of two weeks. The period shall commence when the Customer becomes aware of the change. This right of termination does not apply to changes that implement legal changes, court orders, or to ensure IT security. For these, we reserve the right at any time not to continue to offer them or only to provide them in a modified form.
- We are looking forward to any suggestion for improvement from a Customer. For good order, however, we must stipulate that the Customer transfers to us, free of charge, all rights to their suggestion that are necessary for its possible implementation and any exploitation.
10. Defects
- In case of defects of performance, the Customer shall be entitled to the statutory rights as modified hereinafter, whereby we shall determine whether we shall remedy the defect by repair or new delivery.
- Our no-fault liability for damages (§ 536a B German Civil Code, BGB) for defects existing at the time of conclusion of the agreement shall be excluded, unless the defect relates to a quality guaranteed by us (guarantee, § 276 para. 1 German Civil Code, BGB).
- A limitation period of one year shall apply to claims. This limitation period shall not apply to claims for damages due to the infringement of claims for defects; in this respect, the provisions on liability shall apply.
11. Liability
- Liability for intent and gross negligence by us shall be unlimited.
- In case of simple negligent violations of essential contractual obligations, our liability is limited to foreseeable and contract-typical damages. Essential contractual obligations are those whose fulfillment is essential to the due performance of the agreement and on whose fulfillment the breached party may regularly rely. The limitation period for claims under this paragraph shall be one year.
- Paragraph 3 shall not apply to rights arising from injury to body, health, or life, in the event of fraudulent conduct, in the event of the assumption of a guarantee as well as for rights under the German Product Liability Act.
- In all other respects, our liability - on whatever legal grounds - is excluded.
12. Platform Tax Transparency Act (Plattformsteuer-Transparenzgesetz)
- The Platform Tax Transparency Act applies to Customers who utilize the Marketplace to offer and utilize services to other Users against remuneration. Hence, at our request, such Customers are obliged to provide us with all information and demonstrations (“Tax Information”) which we require to fulfil our legal obligations. Insofar as we have Tax Information available to us, we are entitled to process it in order to fulfil our legal obligations.
- If a Customer does not comply with the request to provide us with the Tax Information to be collected in accordance with § 17 paragraph 1 number 1, paragraph 2 number 1, paragraph 3 and § 18 paragraph 3 sentence 1 of the Platform Tax Transparency Act, we shall notify the Customer two times to remind the Customer to provide the Tax Information. If the Customer still fails to submit the requested Tax Information after the second reminder, we shall, at the latest after 180 days, but not prior to the expiry of 60 days, from the original request
- prevent the Customer's further use of PlanQK by blocking or deleting the Customer's registration and ensuring that the Customer cannot register for PlanQK again; or
- withhold payments of remuneration to the Customer.
- The measures under letter a) or b) shall be lifted as soon as the Customer has provided the requested Tax Information.
- At our request, the Customer shall demonstrate that the Tax Information provided by him/her is accurate. If, in the opinion of the Federal Central Tax Office, there is reason to believe that the Tax Information is incorrect, the Customer must, at our request, correct the Tax Information deemed to be incorrect and confirm it by submitting reliable evidence from an independent source. Evidence within the meaning of the preceding sentence is in particular a valid identification document issued by a public authority or a current tax residence certificate.
- We inform Customers who are subject to the Platform Tax Transparency Act that we will collect information for the purposes of carrying out the taxation procedure in accordance with § 22 thereof and report it to the Federal Central Tax Office for forwarding to the competent state tax authorities or the competent authorities of other member states of the European Union. In this respect, the Customer is entitled to the rights under data protection law.
13. Force majeure
- Each party shall be temporarily released from its obligation to perform to the extent and for the duration that it is prevented from performing due to force majeure (the “Prevented Performance”). This shall also apply if the party is already in default. If a party claims occurrence of an act of force majeure, the other party shall also be temporarily released from the performance owed by it to that extent that such performance is the counter-performance of the prevented performance or such performance can only be performed based on or together with the prevented performance.
- Force majeure shall be events within the meaning of Section 206 of the German Civil Code (BGB) as well as any other unusual and unforeseen event, if the party invoking the force majeure did not cause the event, could not expect the event to occur, could not influence its occurrence, could not prevent its consequence despite exercising due care, and is prevented from rendering performance for the event. This applies in particular to war, terrorism, riots, pandemics, severe weather, environmental disasters, cyber-attacks, or if the performance hindrance is otherwise due to government order resulting in a performance hindrance. Force majeure shall also include impediments to performance due to shortages of raw materials and/or government actions due to shortages of raw materials and resulting general disruptions to performance (including in supply chains).
- The party invoking the existence of force majeure shall
- inform the other party without undue delay in text form about the fact, the reasons for it, and the effects;
- with the diligence of a prudent businessman, undertake the measures necessary to resume full performance of its obligations without undue delay, if possible;
- make reasonable efforts to minimize, as far as possible, the negative impact on the performance of the agreement.
14. Analytics of Platform Data
We reserve the right to use non-personal data we collect in connection with the usage of the Platform for analytics purposes, purposes of product development and other business-related purposes. With regard to the use of personal data for analytics purposes, please see our Privacy Policy for the Platform which is not part of these Market Place Terms.
15. Final provisions, applicable law and jurisdiction
- The Usage Agreement contains all stipulations of the parties regarding the subject matter of the agreement. Amendments and supplements to the Usage Agreement must be made in writing unless a stricter form is required by law. This shall also apply to any waiver of the form requirement.
- These Terms of Use and the Usage Agreement shall be governed exclusively by the laws of the Federal Republic of Germany. International private law shall not apply, insofar as it is excludable.
- The sole place of jurisdiction for all disputes in connection with this agreement shall be the place of our registered office.