Terms & Conditions

PlanQK Community Platform

Last Updated: 2023-03-28

Sec. 1 Subject of the terms and conditions

  1. Anaqor AG (hereinafter referred to as "Service Provider"), provides a knowledge platform (hereinafter referred to as "Platform") on platform.planqk.de. Further information on the services can be found in the service description, Sec. 3.
  2. On the platform, experts and interested parties can create and share different content. The expert can enable interested parties to edit their posted content. The experts and interested parties are hereinafter collectively referred to as "Users".
  3. These Terms of Use govern the provision of the services rendered by the Service Provider and the use of these services by the Users.

Sec. 2 Amendments of the Terms of Use

  1. The Service Provider reserves the right to amend these Terms of Use at any time, including within existing contractual relationships, to the extent that
    1. this is necessary for valid reasons, in particular due to changes in the legal environment or the case law of the highest courts, technical changes or further developments, regulatory gabs in the Terms of Use, changes in the market conditions or other comparable reasons and provided that this does not unreasonably disadvantages the User, and
    2. the amendments do not alter the essential characteristics of the contract, in particular the renumerated services owed by the Service Provider.
  2. The Service Provider shall notify the User of such amendments at least two (2) months prior to the planned effective date of amendments. The User may either agree to the amendments by the effective date or reject them. The User shall be deemed to have given consent if he or she has not given notice of the rejection prior to the planned effective date of the amendments. The Service Provider shall expressly refer to this de facto consent in its offer.
  3. If the User rejects the amendments, both parties shall have the right to terminate the contractual relationship for extraordinary reasons. The Service Provider shall separately inform the User of this mutual extraordinary right of termination in its offer.

Sec. 3 Services on the Platform

The Parties agree that the Service Provider only provides the technical and organizational infrastructure to ensure that the User can access the Platform and use the features available there, especially creating and sharing content.

Sec. 4 Registration on the Platform

  1. The use of the services available on the Platform requires a registration. The registration is effected by opening an account (hereinafter referred to as "User Account") and agreeing to these Terms of Use. By registering, a contract for the use of the services available on the Platform (hereinafter referred to as "User Contract") is concluded between the Service Provider and the User. There is no entitlement that the registration will be accepted. The Service Provider is entitled to refuse registration requests without giving reasons.
  2. The registration as a User is only permitted for persons of legal age and unlimited legal capacity. In the case of a legal entity or partnership, registration as a User must be made by a natural person of unlimited legal capacity and with power of representation. When registering as a User, only natural persons can be specified as the holder of the User Account.
  3. The contact details and other information requested by the service provider during the registration process and submitted by the User must be complete and correct. When registering a legal entity, the natural person authorized to represent the legal entity must also be specified.
  4. After the User has provided all the requested data, the Service Provider shall verify the data for completeness and plausibility. If the Service Provider considers the information to be correct and there are no other concerns from the Services Provider’s point of view, the Service Provider shall activate the User Account and notify the User by e-mail. The e-mail shall be deemed to be an acceptance of the User’s registration request. Upon receipt of the e-mail, the User shall be entitled to use the Platform within the Scope of these Terms of Use. For this purpose, the User must first activate his User Account by clicking on the link contained in the e-mail.
  5. The User Account is not transferable.
  6. User Accounts receive a limited number of product updates from the Service Provider per email. User Accounts can opt-out any time from receiving such emails.

Sec. 5 Responsibility for Login Details

  1. During the registration process, the User is asked to enter his/her name, an e-mail-address and a password (hereinafter referred to as "Login Details"). Using these Login Details, the User can log on to the Platform after his access has been activated and confirmed pursuant to Sec. 4 (4). It is his responsibility to ensure that the username does not violate the rights of third parties, in particular no name or trademark rights and does not constitute a violation of accepted principles of morality.
  2. The Login Details must be kept secret by the User and may not be made accessible to unauthorized third parties.
  3. It is also the responsibility of the User to ensure that exclusively the registered User or persons authorized by the User have access to the Platform and use the services available on the Platform. If there are concerns that unauthorized third parties have obtained or will obtain knowledge of the login details, the Service Provider must be informed immediately.
  4. The User shall be liable for any use and/or other activity carried out with his Login Details in accordance with the statutory provisions.

Sec. 6 Updating User details

The User is obligated to keep his registration details (including his contact details) up to date. If the details change during the duration of his registration, he must update the information in his personal settings on the platform without delay. If the User is unable to do so, he must immediately inform the Service Provider by e-mail of the changes to his details.

Sec. 7 Termination of the registration

  1. The User can terminate his registration at any time by deregistering from the Platform.
  2. The contractual relationship ends when the termination becomes effective. Then the User may no longer use his access. The Service Provider reserves the right to block the Login Details as soon as the termination becomes effective.
  3. Supplementary provisions on the User’s and the Service Provider’s right of the termination are governed in Sec. 16 and Sec. 17.

Sec. 8 Provision and availability of services

  1. The content and scope of the services are determined by the functionalities currently available on the Platform.
  2. The services available on the Platform may include services of third parties to which the Service Provider merely provides access to. For the use of such services – which are clearly identified as third party-services – regulations may apply in addition to or deviating from these Terms of Use. The Service Provider shall inform the User of these regulations.
  3. In all other respects an entitlement to the use of the services available on the Platform exists only within the framework of the Service Provider’s technical and operational possibilities. The Service Provider endeavors to ensure a maximum uninterrupted usability of his services. However, temporary restrictions or interruptions may occur due to technical problems (e.g. interruption of the power supply, hardware and software errors, technical problems in data lines).

Sec. 9 Change of services

The Service Provider is entitled to change services provided on the Platform at any time, to make new services available. The Service Provider shall take the User’s legitimate interests into account. Sec. 2 of these Terms of Use remains unaffected.

Sec. 10 Protection of the contents, responsibility for contents

  1. The contents shared on the Platform are for the most part protected by copyright or other property rights and are the property of the Service Provider, the Users or other third parties who have made the respective contents available. The compilation of the contents as such may be protected as a database or as a database right sui generis within the meaning of Sections 4 (2), 87a (1) German Copyright Act (UrhG). The User may only use this content in accordance with these Terms of Use and to the extent specified by the Platform.
  2. The contents available on Platform originate in part from the Service Provider and in part from the Users or other third parties. The content of the Users and other third parties is hereinafter collectively referred to as "Third Party Content". The Service Provider does not check the Third Party Content for completeness, correctness and legality and therefore assumes no responsibility or guarantee for the completeness, accuracy, legality and topicality of the Third Party Content. This also applies with regard to the quality of the Third Party Content and its suitability for a specific purpose, and also insofar as Third Party Content on linked external websites is concerned. The legal liability as a telemedia provider remains unaffected.
  3. All content on the Platform is Third Party Content, except for content which the Service Provider has marked with a copyright notice.

Sec. 11 Scope of permitted use, technical prerequisites

  1. The User’s right to use the Platform is limited to the access and to use the services available on the Platform within the framework of the provisions of these Terms of Use.
  2. The User is responsible for creating the technical prerequisites necessary for the contractual use of the services within the User’s area of responsibility. The Service Provider is not obliged to provider the User with advice in this regard.

Sec. 12 Posting of own content by the User, responsibility for this content

  1. Insofar as the functionality is available on the Platform, Users may post content on the Platform and thus make it available to other Users and third parties, subject to the following provisions.
  2. By posting content, the User grants the Service Provider a free and transferable right to use the respective content, in particular
    1. to store the content on the server of the Service Provider and to make it publicly accessible (e.g. by displaying the content on the Platform)
    2. to process and reproduce content, insofar as this is necessary for the provision or publication of the respective contents, and
    3. to grant rights of use vis-à-vis third parties to User’s content pursuant to Sec. 13.
  3. In the event that the User removes the contents he has posted from the Platform, the right to use and utilization granted to the Service Provider as described paragraph expires. However, the Service Provider remains entitled to keep copies made for backup and/or verification purposes. The rights of use already granted to the other Users for the content posted by the individual User also remains unaffected.
  4. User is fully responsible for the content he posts. The Service Provider accepts no responsibility for checking the contents for completeness, correctness and legality, topicality, quality and suitability for a specific purpose.
  5. The Service Provider reserves the right to refuse to post content and/or edit, block or remove content already posted without prior notice, if the posting of content by the User or the posted content itself has led to a violation of Sec. 13 or there are concrete indications that a serious violation of Sec. 13 will occur. In doing so, however, the Service Provider will take the User’s legitimate interests into account and choose the least stringent means to prevent or remedy the violation of Sec. 13.

Sec. 13 Right of use of content available on the Platform

  1. Unless further use is expressly permitted in these Terms of Use or in the Platform, or is enabled in the Platform by a corresponding functionality (e.g. download button),
    1. the User may retrieve and display the content available on the Platform online for personal purposes only. The Right of use is limited to the duration of the contract with the Service Provider.
    2. the User is prohibited from editing, modifying, translating, presenting, or demonstrating, publishing, exhibiting, reproducing, or disseminating, in whole or in part, the content available on the portal. It is also prohibited to remove copyright notices, logos and other trademarks or protection notices.
  2. The User is only allowed to edit Third Party Content if he has received the explicit consent of the respective User to do so.
  3. The User is only entitled to download and print content if a download or print option is available on the Platform as a functionality (e.g. via a download button). The User is granted a non-exclusive right of use for an unlimited period of time to each of the contents that he has legitimately downloaded or printed out for his own, non-commercial purposes. If the content is provided to the User for a fee, a further prerequisite for granting this right is the complete payment for the respective content. All other rights to content remain with the original holder of the rights (the Service Provider, another User or a third party).
  4. Mandatory statutory rights (including for private and other personal use pursuant to Section 53 UrhG) remain unaffected.

Sec. 14 Sharing of content

  1. The User is responsible for ensuring that his shared content is lawful and does not infringe the rights of third parties.
  2. If the User makes content or other information accessible by means of a hyperlink, he is obliged to obtain any necessary permission for this himself.

Sec. 15 Prohibited activities

  1. The User is not permitted to engage on any activities in or in connection with the Platform that violate applicable law, infringe the rights if third parties or violate the regulations on the protection of minors. In particular, the following activities are prohibited:
    1. posting, disseminating, offering and advertising content, services and/or products that are of a pornographic nature, violate youth protection legislation, violate data protection laws, and/or violate other laws and/or are fraudulent;
    2. the use of content with insults or defames other Users or third parties;
    3. the use, provision and dissemination of content, services and/or products that are protected by law or subject to the rights of third parties (e.g. copyrights) without being expressly authorized to do so.
  2. Furthermore, regardless of any possible violation of the law, the following activities are also prohibited when sharing content on the Platform or communicating with other Users (e.g. commenting on a post):
    1. proliferating viruses, trojan horses and other malware;
    2. sending junk or spam mails and chain letters;
    3. disseminating offensive, indecent, salacious, obscene, or defamatory content or communication as well as such content or communication which is liable to (explicitly or implicitly) promote or support racism, fanatism, hatred, physical violence, or illegal activities;
    4. harassing other Users, e.g. repeatedly making personal contact without consent or against the wishes of the other User, or encouraging or supporting such harassment;
    5. asking other subscribers to disclose passwords or personal data for commercial or unlawful purposes;
    6. disseminating and/or publicly displaying content available on the Platform unless this is expressly permitted by the respective original holder of the rights or expressly made available to the User as a functionality on the Platform.
  3. The User is also not permitted to take any action that may impair the smooth operation of the portal, in particular to excessively overload the Service Providers systems.
  4. Should the User become aware of any use of the Platform that is unlawful, improper, in breach of contract or otherwise unauthorized, the User is requested to notify the Service Provider via e-mail (planqk-report@stoneone.de). The Service Provider will then investigate the matter and take appropriate action if necessary.
  5. In the event of suspicion of unlawful or criminal acts, the Service Provider is entitled and, where applicable, also obliged to review the activities of the User concerned and, if necessary, to take appropriate legal action. This can also include the referral of the matter to the public prosecutor’s office.

Sec. 16 Sanctions

  1. If there is specific reason to believe that the subscriber is violating or has violated these Terms of Use, the rights of third parties, and/or applicable law, the Service Provider may, at its own discretion – taking into account the legitimate interests of the respective User – impose the following sanctions:
    1. delete content;
    2. restrict or limit the use of the Platform;
    3. issue a warning to the User;
    4. temporarily or permanently block access to the User account
  2. In the event that access is temporarily or permanently blocked, the Service Provider will block the Users access authorization and notify him of this by e-mail. If the access is temporarily blocked, the service provider shall reactivate the access authorization after expiry of the blocking period and notify the User thereof by e-mail. A permanently blocked access authorization cannot be restored. Persons that are permanently blocked are permanently excluded from the Platform and may not register as User to the Platform again.

Sec. 17 Rights of termination of the User

  1. The User may terminate the entire contractual relationship with Service Provider at any time without notice, provided that neither a term of contract nor any other provisions for termination have been agreed upon.
  2. If a term of contract has been agreed upon, termination without notice is only possible for a good cause, this being a cause with renders a continuation of the contractual relationship unacceptable for the User, even taking into account the legitimate interests of the Service Provider.
  3. Statutory rights of termination remain unaffected.

Sec. 18 Rights of termination of the Service Provider

  1. The Service Provider may terminate the contractual relationship with the User at any time, subject to a reasonable period of notice, provided neither a term of contract nor any other provision for termination has been agreed upon. In determining the period of notice, the Service Provider shall take into account the legitimate interests of the User, an in particular shall not instate a period of notice of less than two weeks.
  2. Termination of the business relationship without notice is permissible for good cause, this being a cause which renders the continuation of the contractual relationship unacceptable for the Service Provider, even taking into account the legitimate interest of the User. Good cause shall be deemed to exist in particular,
    1. if the user has provided false information during registration;
    2. if there is evidence of discernible improper use of the Platform by the User;
    3. if the functionality of the Platform is impaired by the User;
    4. in the event of violation of legal regulations or rights of third parties.

Sec. 19 Liability

  1. The Service Provider shall be liable without limitation for any damages caused intentionally or through gross negligence by the Service Provider or its legal representatives, executive employees, or simple vicarious agents.
  2. In other cases, the Service Provider is liable – unless otherwise regulated in paragraph 4 – only in the event of a breach of a contractual obligation, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the User may regularly rely on (so called cardinal obligation). This is limited to compensation for foreseeable and typical damage. In all other cases, the liability of the Service Provider – subject to the provision in paragraph 4 – is excluded.
  3. The limitations stated in paragraphs 1 and 2 shall also apply to the benefit of the legal representatives, executive employees, and simple vicarious agents of the Service Provider if claims are asserted directly against them.
  4. The limitations of liability resulting from paragraphs 1 and 2 shall not apply in the event of fraudulent intent, in the event of damages resulting from injury of life, limb or health, in the event of assumed warranties or any other strict liability, or for claims under Product Liability Act.

Sec. 20 Indemnification

  1. The User shall indemnify the Service Provider in the event a claim due to an alleged or actual infringement and/or violation of third party rights from all third party claims arising from action of the User in connection with the use of the Platform for which the User is responsible.
  2. In addition, the User undertakes to reimburse the Service Provider for all costs sustained by the Service provider as a result of claims by third parties pursuant to paragraph 1. The reimbursable costs include all court costs and attorney fees at the statutory rate.
  3. In the event of a claim by third parties pursuant to paragraph 1, the User is obligated to immediately provide the Service Provider with all complete an accurate information necessary for examination of the claims and for defense against the claim.

Sec. 21 Form of declarations

All declarations submitted in the context of the use of the Platform must be made electronically (e.g. via e-mail), unless otherwise expressly stated in these Terms of Use or unless mandatory legal provisions require another form of communication.

Sec. 22 Severability clause

Should any of the provisions of these Terms of Use be or become invalid, the legal validity of the remaining provisions shall remain unaffected.

Sec. 23 Applicable law, place of jurisdiction

  1. These Terms of Use are subject to the law of the Federal Republic of Germany.
  2. If the User is a legal entity under public law or special fund under public law, the place of jurisdiction for all disputes arising from these Terms of Use is the registered office of the Service Provider, Berlin.

Terms & Conditions

PlanQK Service Platform & Marketplace

Last Updated: 2023-07-28

1. General stipulations and conclusion of agreement

  1. These terms and conditions apply to all agreements for the use of PlanQK and the services and products we offer in connection therewith. Our services aim exclusively at entrepreneurs pursuant to § 14 of the German Civil Code (BGB), legal entities under public law or special funds under public law. We refuse to conclude agreements with consumers pursuant to § 13 of the German Civil Code (BGB). If we have been misled as to the fact that our contractual partner is a consumer, we reserve the right to terminate the agreement without notice for good cause.
  2. It is therefore necessary that a user either concludes an agreement for a company and is authorised to represent it in legal transactions, or that he/she becomes a member of an organisation created in PlanQK with his/her registration.
  3. Deviating, conflicting, or supplementary terms and conditions of the customer will not be part of the agreement, even if we are aware of them, unless their validity is expressly agreed. These terms and conditions shall also apply if we perform the service without reservation in the knowledge that the customer's terms and conditions contradict or deviate from ours.
  4. The presentation of our services in our website does not constitute a legally binding offer. Rather, when placing an order, the customer submits to us an offer to conclude a corresponding agreement. The customer is bound to his offer for a period of two working days at our registered office. Within this period, we may declare acceptance or rejection of the offer. Acceptance is effected by successful completion of the customer's payment transaction, confirmation of the conclusion of the contract in text form by us or provision of the service. An automated email sent by us confirming receipt of the order does not constitute acceptance of the customer's offer to conclude an agreement.
  5. Only the information provided by us at the time of conclusion of the contract shall be deemed stipulated as the quality of PlanQK. Any public statements, recommendations or advertising that deviate from this shall not constitute a contractual statement of quality.

2. Beta test

  1. Please note that we are currently making PlanQK available as a public beta test. The nature of a beta test is that our offer is in a test phase and therefore defects and functional errors are to be expected. It is in the nature of beta versions that they are unfinished and may have defects. Such defects may, for example, result in the loss of data or the inability of PlanQK to function. The customer should therefore only utilize PlanQK if the occurrence of such defects does not cause him/her any disadvantage, in particular if this does not cause any damage for which he/she would like to hold us or third parties liable. For the beta versions, any claims for defects are excluded unless we have acted intentionally or with gross negligence.
  2. The preceding paragraph does not apply to services that we provide for consideration.

3. Accounts, fee-based services

  1. Customers can utilize their accounts to establish organizations and extend invitations to other PlanQK users for joining. The charges for paid services used by an organization's users will be invoiced through the organization's account and the payment method associated with it, unless the individual user in question has provided their own payment method.
  2. In order to utilize chargeable services, the customer is required to establish a payment account via PlanQK. We use a dedicated payment service provider for this purpose.
  3. Customers receive a limited number of product updates from PlanQK per email. Customers can opt-out any time from receiving such emails.

4. Provision and availability of PlanQK

  1. PlanQK shall be made available by us to the customer within a reasonable period of time after the conclusion of the agreement for use via the internet in accordance with the provisions of this agreement. Generally, this is the case when we have informed the customer by email that his account has been activated.
  2. The use of PlanQK for critical infrastructures within the meaning of § 2 para. 10 of the German Federal Office for Information Security Act (Gesetz über das Bundesamt für Sicherheit in der Informationstechnik) requires a separate agreement with us, the conclusion of which we may refuse without stating reasons.
  3. For paid services we owe an availability of PlanQK at the access point (interface to the internet in the data centre in which PlanQK is hosted by us) of 98 % per contract month.
  4. The parties agree that availability shall be understood as the possibility of utilising PlanQK at the access point in accordance with the agreement.
  5. PlanQK is also available in the event of
    1. planned unavailability Monday to Friday between 8 p.m. and 6 a.m. as well as on weekends and national holidays, provided that we give at least one week's notice of such unavailability on our website;
    2. in the event of unavailability to rectify faults that prevent the secure operation of PlanQK in accordance with the requirements of the GDPR or otherwise endanger IT security to a greater than insignificant extent.

5. Usage of PlanQK

  1. The customer hereby is granted simple, non-sublicensable and non-transferable rights to PlanQK, limited to the term of this agreement, for contractual use in accordance with the scope stipulated in each case. Within the scope of the acquired possibility of use, the customer may only utilize PlanQK for those users who are affiliated with the customer (e.g. employees, organs). The provision of usage rights to third parties, including affiliated companies within the meaning of §§ 15 ff. AktG (German Stock Corporation Act), is not permitted unless it has been stipulated with us.
  2. Each party shall take customary and reasonable precautions to protect the user IDs and passwords of the users against unauthorized third parties gaining knowledge thereof. The parties shall inform each other if they suspect that user IDs and/or passwords may have become known to unauthorised third parties. In this case, the user accounts shall be secured without undue delay by the party that discovered this by changing the access data. The customer shall delete or change access data of former users without undue delay.
  3. The customer may not use PlanQK in violation of third-party rights or for illegal purposes. In particular, he shall refrain from any use that could lead to us being accused of violating applicable laws or third-party rights. He shall otherwise indemnify us against all corresponding rights of third parties, including reasonable costs of legal examination and representation. If such rights are asserted against us, we shall inform the customer without undue delay. The customer shall be entitled to cooperate at its own expense in the defence against such rights.
  4. If the customer violates the provisions of paragraph 3, we may block his access or that of his users to PlanQK or the corresponding data to the extent necessary if the violation can thereby be stopped or reduced in our reasonable discretion. If it is reasonable for us to do so, we will inform the customer of the infringement of paragraph 3 by setting a reasonable deadline and request the customer to remedy the infringement. The request or the information about a measure taken shall be sent by email to the email address stored in the customer account. Instead of blocking, data may also be deleted if we are obliged to do so, blocking is not sufficient to stop the infringement and the data processing agreement concluded with the customer is not breached.
  5. If the customer continues to violate or repeatedly violates the provisions of paragraph 3 despite an appropriate warning, we may terminate the agreement without notice. We shall also be entitled to extraordinary termination if a single violation of paragraph 3 was so serious that we cannot reasonably be expected to continue working with the customer.

6. Transfer of rights by the customer

  1. The customer grants for the contents stored by him in PlanQK all rights necessary for the execution of the agreement and guarantees to be able to transfer these rights to us. This includes, in particular, the right to utilize, process, reproduce, distribute, edit and keep available for use to the extent technically required for the execution of the agreement.
  2. Customers who wish to make software available for the community area are obliged to release it under one of the open source licenses specified by us, enabling the users of PlanQK to acquire rights to the software per the selected open source license.
  3. Paragraph 1 shall apply accordingly to customers who provide software for the feature Quantum Services. However, we undertake to ensure that technical security measures are in place to prevent third parties from gaining access to the source or object code of the software. Users of PlanQK are only given the opportunity to utilize the software via PlanQK.

7. Sale of rights to use software

Customers who enable other users to use software against payment by means of PlanQK conclude the corresponding agreements in their own name and for their own account. We only enable the conclusion of the corresponding agreements via PlanQK without becoming a party to these agreements ourselves. We are entitled to a commission to be agreed with the customer on the respective fee to be paid by the user for the brokerage. The customer shall provide us with all information and details that enable us to offer the software in accordance with the applicable laws and shall notify us of any need for adaptation of PlanQK if this is not the case.

8. Special stipulations for a free version

  1. To the extent that the customer utilizes the free version of PlanQK, the following paragraphs shall apply, which in case of contradictions, shall take precedence over the further provisions of these Terms and Conditions.
  2. The free version is provided to the customer as is. We do not owe for this version that it includes a certain scope of functions and that the services owed by us are always available and error-free during the utilization period. We are solely obliged to endeavor to operate the free version with the same care as our paid offers.
  3. Each party may terminate this Agreement at any time unless a minimum term has been stipulated with the customer.
  4. The free version may be utilized only for such cases where defects in performance, failure of our performance, and loss of data will not cause any damage to the customer or third parties.

9. Term and termination

  1. The agreement is binding for the term selected by the customer when placing the order. Before the specified term expires, the agreement can only be terminated for good cause. Otherwise, termination is possible until the end of the last day of the stipulated term of the agreement. If the agreement is not terminated, the fixed term shall be extended by the respective term stipulated at the time of the conclusion of the agreement.
  2. The right to terminate for good cause remains unaffected. The following reasons, in particular shall be deemed to be good cause if they exist for the other party:
    1. breach of essential contractual obligations by the other party if the breach is not remedied despite issuance of a notice of default and setting of
    2. a reasonable deadline with reference to the right of termination. A reminder and setting of a deadline shall not be required if the violation is considered to be unreasonable;
    3. the rejection of the opening of insolvency proceedings for lack of assets;
    the opening of liquidation proceedings;
  3. We shall be entitled to terminate the agreement without notice if the provisions of Section 543 (2) No. 3 of the German Civil Code (BGB) apply.
  4. Termination according to § 543 para. 2 clause 1 No. 1 BGB due to failure to use PlanQK in accordance with the agreement is only permissible if we have been given a reasonable opportunity to remedy the defect that failed.

Cancellations can be made by e-mail. A notice of termination by the customer shall be sent to support@planqk.de. Alternatively, a termination can be effected in the customer area.

10. Further development and improvement of PlanQK

  1. PlanQK is not a static product. Instead, we intend to develop PlanQK further to offer new features and offerings that make PlanQK more attractive and secure. The scope of PlanQK is, therefore, subject to change. If changes should be made, with which existing essential features should be omitted or significantly restricted, we will inform the customer about this in reasonable time to the e-mail address provided in his customer account.
  2. If changes to PlanQK should be objectively unreasonable against the background of the services owed by us, the customer has a right of extraordinary termination, which must be exercised with a notice period of two weeks. The period shall commence when the customer becomes aware of the change. This right of termination does not apply to changes that implement legal changes, court orders, or to ensure IT security, as well as to changes to and the omission of features that we have made available to the customer as part of a beta test. For these, we reserve the right at any time not to continue to offer them or only to provide them in a modified form.
  3. We are looking forward to any suggestion for improvement from a customer. For good order, however, we must stipulate that the customer transfers to us, free of charge, all rights to his suggestion that are necessary for its possible implementation and any exploitation.

11. Defects

  1. In case of defects of performance with the exception of beta test services, the customer shall be entitled to the statutory rights as modified hereinafter, whereby we shall determine whether we shall remedy the defect by repair or new delivery.
  2. Our no-fault liability for damages (§ 536a BGB) for defects existing at the time of conclusion of the agreement shall be excluded, unless the defect relates to a quality warranted by us (guarantee, § 276 para. 1 BGB).
  3. A limitation period of one year shall apply to claims. This limitation period shall not apply to claims for damages due to the infringement of claims for defects; in this respect, the provisions on liability shall apply.

12. Liability

  1. The beta test regulations apply with precedence.
  2. Liability for intent and gross negligence is unrestricted.
  3. In case of simple negligent violation of essential contractual obligations, the liability is limited to foreseeable and contract-typical damages. This liability is further limited to 5.000 Euro per incident. Essential contractual obligations are those whose fulfillment is essential to the due performance of the agreement and on whose fulfillment the breached party may regularly rely. The limitation period for claims under this paragraph shall be one year.
  4. Paragraph 3 shall not apply to rights arising from injury to body, health, or life, in the event of fraudulent conduct, in the event of the assumption of a guarantee, in the event of liability for initial incapacity or impossibility for which we are responsible as well as for rights under the Product Liability Act.
  5. In all other respects, liability - on whatever legal grounds - is excluded.

13. Privacy

Please note that we do not currently offer the conclusion of a data processing agreement and consequently no personal data may be processed on behalf of PlanQK.

14. Platform Tax Transparency Act (Plattformsteuer-Transparenzgesetz)

  1. The Platform Tax Transparency Act applies to customers who utilize PlanQK to offer and utilize services to other users against remuneration. Hence, at our request, such customers are obliged to provide us with all information and demonstrations ("Information") which we require to fulfil our legal obligations. Insofar as we have this data available to us, we are entitled to process it in order to fulfil our legal obligations.
  2. If a customer does not comply with the request to provide us with the information to be collected in accordance with § 17 paragraph 1 number 1, paragraph 2 number 1, paragraph 3 and § 18 paragraph 3 sentence 1 of the Platform Tax Transparency Act, we shall notify the customer two times to remind him to provide the information. If the customer still fails to submit the requested information after the second reminder, we shall, at the latest after 180 days, but not prior to the expiry of 60 days, from the original request
    1. prevent the customer's further use of PlanQK by blocking or deleting the customer's registration and ensuring that the customer cannot register for PlanQK again; or
    2. withhold payments of remuneration to the customer.
  3. The measures under letter a) or b) shall be lifted as soon as the customer has provided the requested information.
  4. At our request, the customer shall demonstrate that the information provided by him/her is accurate. If, in the opinion of the Federal Central Tax Office, there is reason to believe that the information is incorrect, the customer must, at our request, correct the information deemed to be incorrect and confirm it by submitting reliable evidence from an independent source. Evidence within the meaning of the preceding sentence is in particular a valid identification document issued by a public authority or a current tax residence certificate.
  5. We inform customers who are subject to the Platform Tax Transparency Act that we will collect information for the purposes of carrying out the taxation procedure in accordance with § 22 thereof and report it to the Federal Central Tax Office for forwarding to the competent state tax authorities or the competent authorities of other member states of the European Union. In this respect, the customer is entitled to the rights under data protection law.

15. Force majeure

  1. Each party shall be temporarily released from its obligation to perform to the extent and for the duration that it is prevented from performing due to force majeure (the "Prevented Performance"). This shall also apply if the party is already in default. If a party claims occurrence of an act of force majeure, the other party shall also be temporarily released from the performance owed by it to that extent that such performance is the counter-performance of the prevented performance or such performance can only be performed based on or together with the prevented performance.
  2. Force majeure shall be events within the meaning of Section 206 of the German Civil Code (BGB) as well as any other unusual and unforeseen event, if the party invoking the force majeure did not cause the event, could not expect the event to occur, could not influence its occurrence, could not prevent its consequence despite exercising due care, and is prevented from rendering performance for the event. This applies in particular to war, terrorism, riots, pandemics, severe weather, environmental disasters, cyber-attacks, or if the performance hindrance is otherwise due to government order resulting in a performance hindrance. Force majeure shall also include impediments to performance due to shortages of raw materials and/or government actions due to shortages of raw materials and resulting general disruptions to performance (including in supply chains).
  3. The party invoking the existence of force majeure shall
    1. inform the other party without undue delay in text form about the fact, the reasons for it, and the effects;
    2. with the diligence of a prudent businessman, undertake the measures necessary to resume full performance of its obligations without undue delay, if possible;
    3. make reasonable efforts to minimize, as far as possible, the negative impact on the performance of the agreement;

16. Final provisions, applicable law and jurisdiction

  1. This agreement contains all stipulations of the parties regarding the subject matter of the agreement. Any deviating ancillary and earlier agreements on the subject matter of the agreement are declared invalid. Amendments and supplements to this agreement must be made in writing unless a stricter form is required by law. This shall also apply to any waiver of the formal requirement.
  2. The agreement shall be governed exclusively by the laws of the Federal Republic of Germany. International private law shall not apply, insofar as it is excludable.
  3. The sole place of jurisdiction for all disputes in connection with this agreement shall be at our registered office.
  4. For customers domiciled in the USA, the following arbitration agreement shall apply:
    1. All disputes arising out of or in connection with this agreement or concerning its validity shall be finally settled in accordance with the Rules of Arbitration of the German Institution of Arbitration (DIS), excluding the ordinary courts of law.
    2. The arbitral tribunal shall consist of one arbitrator.
    3. The language of the proceedings shall be German.